Customer Service Representative, Ireal Estates Ltd.

About the role:

We’re seeking a highly motivated and customer-focused individual to join our team as a remote customer service representative. In this role, you’ll be the first point of contact for our clients, ensuring they receive exceptional service at every touchpoint. You’ll play a vital role in building positive relationships, supporting our agents, and contributing to the overall satisfaction of our clients.

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Provide accurate and up-to-date information about properties, services, and company policies.
• Assist clients with scheduling appointments, viewings, and other requests.
• Proactively identify and address client concerns, resolving issues with empathy and professionalism.
• Maintain accurate records of client interactions and service requests.
• Build strong relationships with clients and colleagues, fostering a positive and collaborative environment.
• Stay up-to-date on real estate market trends and company news.
• Participate in ongoing training and development opportunities.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong written and verbal communication skills, with a focus on clarity and accuracy.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proven problem-solving skills and the ability to find creative solutions.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Experience in a customer service or related role is preferred.
• Familiarity with the real estate industry is a plus.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Strong commitment to providing exceptional customer service.
• Access to a reliable internet connection and a quiet workspace.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work for a growing and dynamic company.
• Flexible and remote work environment.
• Continued learning and development opportunities.
• Positive and supportive work culture.